Connect and Integrate Twilio with Zendesk

Just choose your app, click to connect, add conditions, and see the magic happen. No coding needed.

Use cases

What you can build with Twilio + Zendesk

Every workflow runs automatically in the background — no manual effort after setup.

When New Added Queue in Twilio, Upload Attachment in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Create Ticket in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Update Ticket in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Add Comment to Ticket in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Delete Ticket in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Restore Ticket in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Mark Ticket (Spam) in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Merge Ticket in Zendesk

Polls Twilio Queues API and emits newly created queues.

When New Added Queue in Twilio, Add Tags to Ticket in Zendesk

Polls Twilio Queues API and emits newly created queues.

Automate Twilio + Zendesk in minutes

Select a trigger and action below to set up your automation.

How It Works

Get connected in minutes

Sign up for Konnectify

Create a free Konnectify account at konnectify.co — no credit card required.

Connect your Twilio account

Authorize Konnectify to access Twilio securely using OAuth. Your credentials are never stored.

Connect your Zendesk account

In the same way, authorize Konnectify to access Zendesk so it can send data on your behalf.

Choose a trigger and activate

Select the Twilio event that should start the workflow, map the fields to Zendesk, and turn on the automation.

Twilio

Trigger

Zendesk

Action

Twilio

Action

Zendesk

Action

Connect Twilio + Zendesk to Automate these Workflows

New Added Queue Upload Attachment

Polls Twilio Queues API and emits newly created queues.

New Added Queue Create Ticket

Polls Twilio Queues API and emits newly created queues.

New Added Queue Update Ticket

Polls Twilio Queues API and emits newly created queues.

New Added Queue Add Comment to Ticket

Polls Twilio Queues API and emits newly created queues.

New Added Queue Delete Ticket

Polls Twilio Queues API and emits newly created queues.

New Added Queue Restore Ticket

Polls Twilio Queues API and emits newly created queues.

New Added Queue Mark Ticket (Spam)

Polls Twilio Queues API and emits newly created queues.

New Added Queue Merge Ticket

Polls Twilio Queues API and emits newly created queues.

New Added Queue Add Tags to Ticket

Polls Twilio Queues API and emits newly created queues.

Got Questions?

Find answers to common questions about connecting Twilio with Zendesk through Konnectify. Get in touch.

How do I connect Twilio with Zendesk?

You can connect Twilio with Zendesk using Konnectify in minutes — no coding required. Sign up, pick a trigger from Twilio, choose an action in Zendesk, and activate your workflow.

What can I automate between Twilio and Zendesk?

Konnectify lets you automate repetitive tasks between Twilio and Zendesk such as syncing data, sending notifications, creating records, and more — all triggered automatically in real time.

Do I need technical skills to integrate Twilio with Zendesk?

No. Konnectify is a no-code platform. You can build and run Twilio + Zendesk integrations through a visual interface without writing any code.

Is the Twilio and Zendesk integration free?

Yes, Konnectify offers a free plan that lets you start automating between Twilio and Zendesk right away. Paid plans unlock higher task volumes and advanced features.

How long does it take to set up the Twilio + Zendesk integration?

Most users are up and running in under 5 minutes. Simply select your trigger event in Twilio, map the fields to Zendesk, and turn on the workflow.

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