When New Review Added in G2, Create Message in Claude
Monitors G2 for new or updated reviews for the selected product.
Connect Claude with G2 to automatically analyze customer reviews, summarize product feedback, identify feature requests, and generate actionable insights whenever new reviews are published. No code, no manual effort, live in minutes.
G2 triggers
Picks up events the moment they happen.
AI maps and routes
Transforms fields, validates data, and decides what to do next.
G2 executes
Creates or updates records in G2 automatically.
About this integration
Connecting G2 and Claude with Konnectify allows every new product review to automatically trigger AI-powered analysis. When G2 detects a new or updated review for a selected product, Konnectify sends the review information to Claude using the Create Message action. Claude can generate concise review summaries, identify recurring customer feedback, extract feature requests, classify sentiment, and produce actionable reports without requiring teams to manually review every submission.
Product managers can automatically summarize new customer reviews to identify requested features and recurring issues. Marketing teams can analyze review trends, generate customer quote summaries, and understand how buyers describe the product. Customer success teams can review incoming feedback, prioritize customer concerns, and prepare internal updates based on newly published reviews without manually reading every review.
Without automation, teams must continuously monitor G2, review customer feedback, and manually provide review content to an AI assistant for analysis. Integrating G2 with Claude eliminates repetitive review work for product, marketing, and customer success teams while producing consistent AI-generated insights that help identify trends, improve products, and respond faster to customer feedback.



Use cases
Every workflow runs automatically in the background — no manual effort after setup.
How It Works
When G2 detects a new or updated review for your selected product, your workflow starts automatically.
Konnectify collects the review details and sends the relevant customer feedback from G2 to Claude for analysis.
Claude uses the Create Message action to summarize the review, identify customer sentiment, extract feature requests, or generate custom feedback reports based on your prompt.
Review Claude's output and use it to improve products, inform marketing, support customer success, or power downstream business workflows.
Claude
TriggerG2
ActionClaude
ActionG2
ActionFind answers to common questions about connecting Claude with G2 through Konnectify. Get in touch.
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